Shipping policy

SHIPPING POLICY

Last updated: [03-29-2026]

Thank you for shopping with Biz2Gig. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms below.

ORDER PROCESSING

All orders are processed within 1-3 business days unless otherwise stated on the product page or elsewhere on our website. Business days do not include weekends or holidays.

After your order is placed, you will receive an order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

Please note that processing time is separate from shipping time. Processing refers to the time it takes us to prepare, pack, and hand off your order to the shipping carrier.

SHIPPING RATES AND METHODS

Shipping rates are carrier-calculated at checkout based on the package details, shipping destination, and the rates made available by the carrier at the time of purchase. Available shipping methods and shipping costs will be displayed at checkout before you complete your purchase.

We reserve the right to change shipping methods, carriers, and shipping-related promotions at any time without prior notice.

ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the shipping method selected at checkout and the destination of the order.

Estimated delivery window for domestic orders: 2-7 business days after shipment.

Delivery estimates are not guaranteed and are only estimates. Actual delivery times may vary due to carrier delays, weather, high order volume, holidays, or other circumstances outside our control.

TRACKING INFORMATION

If tracking is provided for your shipment, you will receive tracking details by email once your order has shipped. Please allow up to 72 hours for tracking information to update after the package has been handed to the carrier.

SHIPPING LOCATIONS

We currently ship within the United States only.

If an order is placed for a location we do not service, we may cancel the order and issue a refund.

USED / ONE-OF-A-KIND ITEMS

Because Biz2Gig sells used, secondhand, vintage, or one-of-a-kind clothing and goods, many items cannot be exactly replaced if lost or damaged in transit.

We make every effort to package all items securely before shipment. However, once a package is transferred to the carrier, transit-related issues may be outside of our direct control.

SHIPPING ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Biz2Gig is not responsible for delays, losses, or delivery issues caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If you need to request an address change, contact us immediately at [YOUR EMAIL]. We cannot guarantee that address changes can be made once an order has been placed, especially if it has already been processed or shipped.

DELAYS IN TRANSIT

Once an order has been shipped and accepted by the carrier, delivery times are determined by the carrier. Biz2Gig is not responsible for shipping delays caused by the carrier, weather, service interruptions, incorrect addresses, or other events outside our control.

We do not guarantee delivery by a specific date unless expressly stated in writing.

LOST, STOLEN, OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building management, or the carrier.

If your package appears to be lost or stolen, please contact us at [YOUR EMAIL] within 7 days of the marked delivery date. We may, at our discretion, assist in opening a carrier claim or investigation.

Biz2Gig is not responsible for packages that are lost, stolen, or missing after they have been marked as delivered by the carrier, unless otherwise required by law.

If a package is confirmed lost in transit before delivery, we may, at our discretion and depending on item availability, offer store credit, a refund, or another resolution we find appropriate.

Because many of our items are one-of-one, an identical replacement may not be available.

DAMAGED ITEMS IN TRANSIT

If your order arrives damaged, you must contact us within 14 days of delivery.

Your message must include your order number, a description of the issue, clear photos of the item, clear photos of the packaging, and clear photos of the shipping label.

Any claim for damage in transit is subject to our Refund Policy, including all claim submission requirements and review standards.

RETURNED TO SENDER PACKAGES

If a package is returned to us due to an incorrect or incomplete address, failure to claim the package, refusal of delivery, or another issue not caused by Biz2Gig, the customer may be responsible for any reshipping costs.

If a returned package is received back by us, we may contact you to arrange reshipment. If reshipment is not possible or not desired, any refund will be handled according to our Refund Policy and may be reduced by original shipping charges, return shipping charges, or other carrier fees where permitted.

ORDER CHANGES AND CANCELLATIONS

We cannot guarantee changes or cancellations once an order has been placed.

If an order has already been processed or shipped, it may no longer be eligible for cancellation or modification.

SEPARATE SHIPMENTS

In some cases, orders containing multiple items may be shipped separately. If this happens, you may receive multiple tracking updates.

RISK OF LOSS

Risk of loss and title for items pass to the customer upon our delivery of the order to the shipping carrier, to the extent permitted by law.

CONTACT US

If you have any shipping-related questions, please contact us at:

Support@biz2gig.com